Refund and Return Policy

1. Returns

Due to hygiene reasons, wigs and hair products can only be returned if they meet the following conditions:

• The wig has not been worn
• The lace has not been cut
• The product has not been styled, washed, or altered
• The item remains in its original packaging
• The return request is made within 14 days of delivery

Items that do not meet these conditions will not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned:

• Wigs that have been worn or altered
• Custom or personalized wigs
• Clearance or final sale items

3. Return Process

To request a return, please contact us at:

support@lvl-wigs.com

Include your:

• Order number
• Name
• Reason for return

Once approved, you will receive instructions on how to return your item.

4. Refunds

Refunds will be issued after we receive and inspect the returned item.

Approved refunds will be processed back to the original payment method within 5–10 business days.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery and provide photos of the issue.