Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of this website and the purchase of products from our online store. By accessing or using this website, you agree to be bound by these Terms and Conditions. This website is operated by London Vibes Limited (trading as LVL-WIGS). Throughout the site, the terms “we”, “us”, and “our” refer to London Vibes Limited. If you do not agree with any part of these Terms and Conditions, you must not use our website.
Eligibility By using this website, you confirm that: You are at least 18 years old. You have the legal capacity to enter into binding contracts. The information you provide is accurate and complete.
Products We sell wigs and related hair products through our website. All product descriptions, images, and prices are provided for informational purposes. While we make every effort to ensure accuracy, we cannot guarantee that: Product colours will appear exactly the same on your device. All descriptions or images are completely error-free. We reserve the right to: Modify product descriptions. Discontinue products at any time without notice.
Pricing and Payment All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time without notice. Payments can be made using approved payment methods available at checkout. Orders will not be processed until payment has been successfully received.
Orders When you place an order, you will receive an order confirmation email. This email does not constitute acceptance of the order. We reserve the right to refuse or cancel any order if: The product is out of stock. There is a pricing error. Fraud or unauthorized payment is suspected. If an order is cancelled after payment has been taken, a full refund will be issued.
Shipping and Delivery We aim to dispatch orders as quickly as possible. Delivery times are estimates and may vary depending on location and courier services. We are not responsible for delays caused by: Courier companies Customs or import procedures Circumstances beyond our control Risk of loss passes to the customer upon delivery.
Returns and Refunds Due to hygiene reasons, wigs may only be returned if: The item is unused The lace has not been cut The product is in its original packaging The return is requested within 14 days of delivery Items that have been worn, styled, altered, or damaged cannot be returned. Refunds will be processed once the returned item has been inspected and approved. Customers are responsible for return shipping costs unless the item is faulty.
Faulty or Damaged Items If you receive a faulty or damaged item, please contact us within 48 hours of delivery. We may request photos of the issue before approving a replacement or refund.
Intellectual Property All content on this website including text, images, logos, and graphics are the property of London Vibes Limited and are protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without written permission.
Website Use You agree not to: Use the website for unlawful purposes Attempt to gain unauthorized access to the website Distribute malicious software or harmful code We reserve the right to suspend or terminate access if these terms are violated.
Limitation of Liability To the fullest extent permitted by law, London Vibes Limited shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of our products. Nothing in these Terms excludes liability where it would be unlawful to do so under UK law.
Privacy Your personal information is handled in accordance with our Privacy Policy.

Contact Information If you have any questions regarding these Terms and Conditions, please contact us: London Vibes Limited Email: support@lvl-wigs.com United Kingdom
Changes to These Terms We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon being posted on this website.